Box Office


Camping out for an onsale
The VBC will allow you to camp out no sooner than 24 hours before the onsale. For example, if a concert goes on sale at 10:00 a.m. on Saturday you may start lining up at 10:00 a.m. on Friday.

Cancelled or Postponed.
If an event is cancelled please return to the point of purchase for a refund. If a show is postponed, tickets for the original event date will be honored. If you are unable to attend the event on the new date please return to the point of purchase for a refund.

Inclement weather
All shows at the VBC are "Rain or Shine" events. Only in extreme inclement weather are shows cancelled or postponed (i.e. blizzard or hurricane). Rain and snow are not considered inclement weather. For questions about an event cancellation due to weather, please call 256.533.1953.

Military, Group, and Student discounts
Discounts vary by show. Please view the ticket price information on our website at "Purchase Tickets" or call 256.533.1953 for more information.

Surrounding Ticketmaster Outlets
For a map of these locations please visit our Purchase Tickets page.
Alabama Locations: Publix 48518 Whitesburg Drive Huntsville, AL 35802; Publix 7794 Highway 72 West Madison, AL 35758; Publix 8000 Highway 20 West Suite A Madison, AL 35758; Publix 1605 Betline Road SW Decatur, AL 35603; F.Y.E. Gadsden Mall 1001 Rainbow Drive Gadsden, AL 35901; Publix 411 Greensprings Highway Homewood, AL 35209; Publix 3014 Allison-Bonnett Memorial Birmingham, AL 35203; Tennessee Locations: Kroger 1905 North Jackson, Suite 500 Tullahoma, TN 37388; Kroger 301 South Ellington Parkway Lewisburg, TN 37091; Kroger 2449 Old Fort Parkway Murfreesboro, TN 37130; Publix 8644 East Brainerd Road Chattanooga, TN 37421; Kroger 3054 Columbia Highway Franklin, TN 37064

Will Call

Tickets will be available to pick up at will call 2 hours before show time at the VBC Box Office. Please bring proper ID, the credit card used to purchase the tickets and your confirmation number if ordered through Ticketmaster.

Accessible Seating & Parking

Due to limited availability of accessible seating, tickets purchased in this area are limited to 2 seats. For orders exceeding 2 seats please visit the VBC Box Office so that we may accommodate you to the best of our ability.

Children's Admission

Most events do not require a ticket for children under the age of two. However, if you would like the child to have his/her own seat, you must purchase a ticket for that child. Some shows targeting young children require that all children over the age of one have a ticket. Age requirements are usually listed with the ticket information on the VBC or Ticketmaster website.