The Von Braun Center is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to their fellow patrons and comply with requests from VBC staff regarding policies, emergency response procedures and behavior which impacts the event experience of fellow patrons. The Von Braun Center values the support of all guests and reserves the right to eject any guest for any reason, including not treating other guests attending the event with dignity and respect.

Von Braun Center Security AND Lost & Found:

Monday – Friday, 8:00 a.m. till 5:00 p.m.

700 Monroe Street
Huntsville, Alabama 35801
phone: 256.603.2811
fax: 256.551.2203
housesecurity@vonbrauncenter.com

DOORS:

Mark C. Smith Concert Hall: 1 hour prior to show time*

Propst Arena: 1 ½ hours prior to show time*

Please arrive as close to the door opening time as possible. If an attendee cannot make it to the venue at least 30 minutes prior to the show, they should expect a possible delay. The VBC has increased typical staffing levels for events to get each and every person into the building in a timely manner but can make no guarantees.

*the time doors open prior to an event are subject to change

GUEST SEARCHES:

All patrons entering the Von Braun Center during an event are subject to screening. Screenings may vary from event-to-event. Screenings range from visual inspection and bag search to screenings by a magnetometer (metal detector) and/or pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items.

PROHIBITED ITEMS:

Aerosol cans

Any noise-making devices (specifically air horns, sirens, or whistles)
 *(Excludes Huntsville Havoc hockey games)

Backpacks/Briefcases/Suitcases

Bags/purses larger than 14” x 14”x 6”
 *(Excludes Huntsville Havoc hockey games. At Havoc games, only clear bags are allowed. No clutch purses, fanny packs, or diaper bags are permitted unless they are clear. Exceptions to this policy will be made for all medically necessary items after proper inspection. Visit HuntsvilleHavoc.com for more info.)

Bottles or cans

Cameras/camera bags
*(Exception: Graduations)

Chains

Coolers

Firearms

Fireworks

Flashlights

Food and drink purchased outside of the Von Braun Center

Frisbees and/or beach balls

GoPro cameras

Illegal drugs or alcohol

Jewelry or belts of any kind containing spikes or studs

Laser pointers

Pepper Spray

Pets

Pocketknives

Poles or sticks
     (including signs attached to poles)

Recording devices

Selfie sticks

Stun gun/ Taser 

Weapons or other dangerous devices